How can we help? Real support, real fast

We’re here around-the-clock, 7 days a week. Find answers on our Help Centre or chat with us directly.

Chat with us

Get support without the wait

You’ve got options. Choose the most convenient way to get what you need, when you need it.

Go to our help centre

Got questions? We’ve got answers. We recommend trying this way first, to find what you need in seconds.

Go to our Help Centre

Chat to us

We're here for you! You can chat with our friendly support team in 2 ways.

Our app

Sign into your KOHO app, go to your profile section, then head to Support.

Open the app

Our website

Sign into your KOHO account on our website, then go to Get Help.

Open the website

We let our metrics speak for themselves

Response ResultsJanuary ‘25February ‘25March ‘25
CSAT with Paid Plan Members92.2%94.1%93.4%
CSAT with Free Plan Users63.5%75.3%77.9%
First Response time on Paid Plan Members3m 55s1m 30s1m 4s
First Response time on Free Plan Users7m 20s1m 17s1m 43s

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Security Questions

Do you suspect a fraud issue with your account? Reach out to us at fraud@koho.ca.

Have you discovered a security vulnerability in our system? Let us know via our Vulnerability Disclosure Program, with details on how to reproduce the suspected issue.

Our members say it best

We’re proud of the 5* support experience we give to our members. Hear it from them– real praise from real people.

Testimonial image 1
Fantastic, 100% right in every word they say, good benefits, superb Customer Support team. They go to any extent to make sure the client is satisfied fully. High percentage in savings, totally to the book. No games, no hidden Fee's no useless rules. Rules & Benefits are equal for all. Just love Koho, can't do without Koho. -Karima
Testimonial image 2
KOHO is a treasure trove of tools to help you take back your banking and finance in comprehensive and simple step which make it actually agreeable instead of being a burden. Finally what is most important and the biggest WOW: the customer support team is absolutely TOP NOTCH, agreeable kind people geared with patience and the actual desire to fix your issues and answer to your interrogations. -Martin
Testimonial image 3
Best experience for any help when it comes to online banking and online support! Best banking services I have ever received when it comes to dealing with banking issues. Thank you for helping me with everything! -Ashley
Testimonial image 4
very good this app is very helpful..i use it for all my banking needs...and the customer support is amazing!! -Aniya
Testimonial image 5
ABSOLUTELY LOVE THIS APP! I HIGHLY RECOMMEND trying it out! Customer support is AMAZING and PROMPT! I honestly can't believe how much it's improved my credit in just a cpl of months using it. This app is for EVERYONE! It's super easy to use, and like I said, any issues you have, customer service was so fast (under half hour, issue was resolved)! TRY IT OUT!! -Amber
Testimonial image 6
Koho customer support is top-notch. I was helped by Mia. Just a wonderful person. Helpful, compassionate, and one of the best I've had the pleasure of speaking with. The world needs more people like Mia. She also speaks highly of Koho, and because of her, I do now as well. Thanks for everything, Mia and Koho. -C
Testimonial image 1
Fantastic, 100% right in every word they say, good benefits, superb Customer Support team. They go to any extent to make sure the client is satisfied fully. High percentage in savings, totally to the book. No games, no hidden Fee's no useless rules. Rules & Benefits are equal for all. Just love Koho, can't do without Koho. -Karima
Testimonial image 2
KOHO is a treasure trove of tools to help you take back your banking and finance in comprehensive and simple step which make it actually agreeable instead of being a burden. Finally what is most important and the biggest WOW: the customer support team is absolutely TOP NOTCH, agreeable kind people geared with patience and the actual desire to fix your issues and answer to your interrogations. -Martin
Testimonial image 3
Best experience for any help when it comes to online banking and online support! Best banking services I have ever received when it comes to dealing with banking issues. Thank you for helping me with everything! -Ashley
Testimonial image 4
very good this app is very helpful..i use it for all my banking needs...and the customer support is amazing!! -Aniya
Testimonial image 5
ABSOLUTELY LOVE THIS APP! I HIGHLY RECOMMEND trying it out! Customer support is AMAZING and PROMPT! I honestly can't believe how much it's improved my credit in just a cpl of months using it. This app is for EVERYONE! It's super easy to use, and like I said, any issues you have, customer service was so fast (under half hour, issue was resolved)! TRY IT OUT!! -Amber
Testimonial image 6
Koho customer support is top-notch. I was helped by Mia. Just a wonderful person. Helpful, compassionate, and one of the best I've had the pleasure of speaking with. The world needs more people like Mia. She also speaks highly of Koho, and because of her, I do now as well. Thanks for everything, Mia and Koho. -C
Testimonial image 1
Fantastic, 100% right in every word they say, good benefits, superb Customer Support team. They go to any extent to make sure the client is satisfied fully. High percentage in savings, totally to the book. No games, no hidden Fee's no useless rules. Rules & Benefits are equal for all. Just love Koho, can't do without Koho. -Karima
Testimonial image 2
KOHO is a treasure trove of tools to help you take back your banking and finance in comprehensive and simple step which make it actually agreeable instead of being a burden. Finally what is most important and the biggest WOW: the customer support team is absolutely TOP NOTCH, agreeable kind people geared with patience and the actual desire to fix your issues and answer to your interrogations. -Martin
Testimonial image 3
Best experience for any help when it comes to online banking and online support! Best banking services I have ever received when it comes to dealing with banking issues. Thank you for helping me with everything! -Ashley
Testimonial image 4
very good this app is very helpful..i use it for all my banking needs...and the customer support is amazing!! -Aniya
Testimonial image 5
ABSOLUTELY LOVE THIS APP! I HIGHLY RECOMMEND trying it out! Customer support is AMAZING and PROMPT! I honestly can't believe how much it's improved my credit in just a cpl of months using it. This app is for EVERYONE! It's super easy to use, and like I said, any issues you have, customer service was so fast (under half hour, issue was resolved)! TRY IT OUT!! -Amber
Testimonial image 6
Koho customer support is top-notch. I was helped by Mia. Just a wonderful person. Helpful, compassionate, and one of the best I've had the pleasure of speaking with. The world needs more people like Mia. She also speaks highly of Koho, and because of her, I do now as well. Thanks for everything, Mia and Koho. -C
Testimonial image 1
Fantastic, 100% right in every word they say, good benefits, superb Customer Support team. They go to any extent to make sure the client is satisfied fully. High percentage in savings, totally to the book. No games, no hidden Fee's no useless rules. Rules & Benefits are equal for all. Just love Koho, can't do without Koho. -Karima
Testimonial image 2
KOHO is a treasure trove of tools to help you take back your banking and finance in comprehensive and simple step which make it actually agreeable instead of being a burden. Finally what is most important and the biggest WOW: the customer support team is absolutely TOP NOTCH, agreeable kind people geared with patience and the actual desire to fix your issues and answer to your interrogations. -Martin
Testimonial image 3
Best experience for any help when it comes to online banking and online support! Best banking services I have ever received when it comes to dealing with banking issues. Thank you for helping me with everything! -Ashley
Testimonial image 4
very good this app is very helpful..i use it for all my banking needs...and the customer support is amazing!! -Aniya
Testimonial image 5
ABSOLUTELY LOVE THIS APP! I HIGHLY RECOMMEND trying it out! Customer support is AMAZING and PROMPT! I honestly can't believe how much it's improved my credit in just a cpl of months using it. This app is for EVERYONE! It's super easy to use, and like I said, any issues you have, customer service was so fast (under half hour, issue was resolved)! TRY IT OUT!! -Amber
Testimonial image 6
Koho customer support is top-notch. I was helped by Mia. Just a wonderful person. Helpful, compassionate, and one of the best I've had the pleasure of speaking with. The world needs more people like Mia. She also speaks highly of Koho, and because of her, I do now as well. Thanks for everything, Mia and Koho. -C

Partnerships

Interested in partnering with us? Send us a note at partnerships@koho.ca.

We'll reach out in the event there's an opportunity to work together. If your question is related to your KOHO account, please contact us from here.